Policies
We want you to be exceptionally happy with Gallup & Stribling plants & service. If you have any questions, concerns, or feedback, we welcome you to reach out to us. We are grateful for your business.
REFUNDS
We gladly offer exchange or store credit within 7 days with a receipt. No plant refunds. Sale items final.
PURCHASES SUBJECT TO CA SALES TAX
Gallup & Stribling Orchids Plant Shop & Botanical Center is a retail business.
Purchases are subject to CA sales tax. Food products for human consumption are exempt from sales tax.
For wholesale and B2B inquires, please speak with customer service.
CUSTOM DESIGN ORDERS & ARRANGEMENT REFRESH
Custom design & refresh orders require 24-hour advance notice. Same day service only if time allows.
Please place orders by 11am Monday-Friday for next day pick up or delivery Monday-Saturday.
Orders placed Saturday & Sunday will be ready for pick up Monday after 1pm.
No holds longer than 7 days.
Holds over 7 days are subject to care & maintenance fee.
SPECIAL ORDERS, HOLDS & PERSONAL SHOPPING
We are happy to special order, hand-select, and hold plants from our shop & greenhouses especially for you.
Special orders & holds of plant material require advance payment in full. No holds longer than 7 days. Holds over 7 days are subject to care & maintenance fee.
STORE PICK UP & DELIVERY
Store pick up & delivery is available during business hours only.
Local delivery is available to the following Santa Barbara & Ventura County communities: Goleta-Santa Barbara-Montecito-Summerland-Carpinteria-Ojai-Ventura-Oxnard-Camarillo
$75 minimum purchase for delivery. Payment required when order is placed.
Delivery fee varies according to location. Additional delivery fee applies to oversized items.
PAYMENT BY CHECK
Please make checks out to Gallup & Stribling Orchids.
Valid driver’s license is required for payment by check.
LIABILITY FOR LOSS OR DAMAGE
We strive for excellence in providing the utmost care of our plants, designs, and service. However, we are not responsible for the loss or damage of purchased items or personal property left at our premise, upon leaving our shop, upon delivery, or resulting from the use of our products.