All sales are final. No refunds on any purchase or service. We gladly offer exchange or store credit on hard goods within 7 days of purchase with a receipt. Plants, perishable items, services, and seasonal items are not eligible for exchange or store credit.

Gallup & Stribling Orchids Plant Shop & Botanical Center is a retail business.

Purchases are subject to CA sales tax. Food products for human consumption are exempt from sales tax.

For wholesale and B2B inquires, please speak with customer service.

Custom design & refresh orders require 24-hour advance notice. Same day service only if time allows.

Please place orders by 11am Monday-Friday for next day pick up or delivery Monday-Saturday.

Orders placed Saturday & Sunday will be ready for pick up Monday after 1pm.

No holds longer than 7 days.

Holds over 7 days are subject to care & maintenance fee.

We are happy to special order, hand-select, and hold plants from our shop & greenhouses especially for you. 

Special orders & holds of plant material require full advance payment and are non-refundable. No holds longer than 7 days. Holds over 7 days are subject to care & maintenance fee.

Store pick up & delivery is available during business hours only.

Local delivery is available to the following Santa Barbara & Ventura County communities: Goleta-Santa Barbara-Montecito-Summerland-Carpinteria-Ojai-Ventura-Oxnard-Camarillo

$75 minimum purchase for delivery. Payment required when order is placed.

Delivery fee varies according to location. Additional delivery fee applies to oversized items.

Please make checks out to Gallup & Stribling Orchids.

Valid driver’s license is required for payment by check.

We strive for excellence in providing the utmost care of our plants, designs, and service. However, we are not responsible for the loss or damage of purchased items or personal property left at our premise, upon leaving our shop, upon delivery, or resulting from the use of our products.